FAQ

A preorder gives you an exclusive hold on some of our limited edition product! You will know that an item is a preorder on the product page prior to adding to cart. Full payment is due at checkout, and you can cancel any time before it ships. Your preorder product will ship 1-3 business days after it’s available at our warehouse, and we’ll send you a shipping confirmation email when your pre-order ships. Any product in your order that is not on preorder will be shipped separately in our regular shipping timeframe.

We’ve got you covered! Please visit our Shipping & Handling page for any questions regarding domestic or international orders.

For any other questions, please feel free to reach out to hello@balabangles.com directly.

Not to worry! This is why we use Route package protection at checkout. If you selected Route at checkout, you can start your claim here: https://claims.route.com/
Route’s Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

We’re happy to get this sorted out for you! Please visit our Return & Exchange page for any questions regarding a return or inquiry about an order you just received.

For any other questions, please feel free to reach out to hello@balabangles.com directly.

If you purchased an item from The Movement Store, and you have questions or would like to return/refund your item. Please reach out to the brand directly via their customer service.

  • Beast – help@thebeast.com
  • Takeya – customerservice@takeyausa.com
  • Vitruvi – hello@vitruvi.com
  • Beyond Yoga – customercare@beyondyoga.com
  • Saysh – gemma@saysh.com
  • Arrae – hello@arrae.com
  • Intelligent Change – hello@intelligentchange.com
  • DEUX – support@eatdeux.com

We’ve curated these shoppable activities in order to better display what kind of workouts our products can accomplish and we’ve broken it down below as well!

Sweat
All the gear found under this section is designed to help you improve cardiovascular health, burn fat, and increase muscle. These tools can be added to any HIIT, walking, running, cycling exercises and all other kinds of cardio workouts to get your heart pumping. Shop Sweat.

Strength
This assortment is best for any strength training and/or weight focused workouts. This can be anything from lifting weights to Pilates to calisthenics. The Strengthen section can help to tone, and improve muscle definition and strength. Shop Strength.

Flow
If your goal is to improve flexibility and lengthen the Flow page is available to set you up for success as far as gear goes. From here you’ll find foundational basics that help support you throughout your movement whether that be yoga, stretching or Pilates. Shop Flow.

Unwind
Recovery and meditation are so important in any journey to health. In our Unwind activity page, you can find everything you need for a great foundation to focus on meditation, breathing, and unlocking wiry thoughts or tightness in the body. Shop Unwind.

Our products are simple by design. Bala Bangles, Bala Bars, Power Ring and Beam are each made of recycled stainless steel wrapped in baby-soft silicone. Bala Bands, on the other hand, are made of 100% natural latex.

For our Floor Series, The Play Mat is made out of polyurethane and rubber while the Balance Blocks and The Hourglass Roller are made out of a dense sport foam.

The Bala products do not contain latex, however, they are produced in a facility that does manufacture latex products so there is a chance the products can contain traces of latex due to cross contamination. In light of this, please exercise best judgment when shopping the Bala products.

For the Bala Bangles, we recommend cleaning the loop and hook fastener regularly with a toothbrush, fine toothed comb, strong tape, or tweezers.

Hand wash the band and bars with an all natural cleaner. Use a cloth with water or mild soap – dish or hand soap works great! Let it air dry completely. Avoid anything containing essential oils.

We do not recommend submerging your Bala Bangles in water, including swimming in them, as it can compromise the integrity of the elastic and velcro.
For the Play Mat, soapy water on a cloth works best. Use mild soap – dish or hand soap also works great. Avoid anything containing essential oils. We do not recommend letting any liquid saturate the Mat. Let it air dry completely. Please note that most natural mat cleansers on the market contain essential oils, and these are for non-porous mats, not ours! It takes time to dry but it should look fresh once it does.

For all other products, we recommend spot cleaning with a cloth with water or mild soap – dish or hand soap works great! Let it air dry completely. Avoid anything containing essential oils.

We also ask that all Bala products are stored out of the sun for long periods of time as it can cause the silicone to wear and color to fade.

Bala Bangles are wrist/ankle weights, redesigned to be more fashionable and more functional than their 80s predecessors. Bala Bangles add a constant but comfortable resistance to your workout – scientifically proven to increase heart rate, burn fat and build muscle.

Traditional dumbbells limit your range of motion, prevent you from using your hands, and interrupt your workout each time you pick them up or put them down. Not so with Bala Bangles! Enjoy a hands-free, unencumbered workout experience.

Though 1LB may not seem like a lot of weight, Bala Bangles are designed to intensify an already challenging workout. If you’re already active, we recommend the 1LB Bangles. If you’re advanced, the 2LB will add an extra oomph to most workouts.

Bala Bangles were designed to be one-size-fits all, for wrist and ankles. The athletic elastic allows for a completely custom fit.

To fit your Bangles, have a look at this video. Simply hold your Bangle against your body, wrap the elastic around your wrist / ankle, and firmly secure the velcro. When in doubt, the Bala logo will be facing out. Over time, putting on your Bangles will become second nature.

When traveling domestically, weighted products can be in checked luggage, but they must be pulled out (with your electronics) through security if you choose to fly with them in your carry-on. Please exercise best judgment when traveling internationally with any Bala products as it’s possible that TSA can confiscate them at their own discretion.

Let’s face it, kids love Bala products for the same reasons adults do – they’re colorful, soft, and fun to play with. However, we strongly recommend that Bala products be kept out of the hands of anyone younger than 18 years old.

Not to worry! Change can be hard, but we promise this is going to take Bala, and your shipping experience, to a whole new level!
Take a look around to explore the new ways we’ve made it easier for you to shop and interact with us. We suggest starting with our improved homepage then checking out our brand new Shop All to view our full assortment. You can also shop by what Activity you’re hoping to accomplish with a workout, or by Color if that’s more your jam.

If you have any questions or need help navigating, please feel free to reach out to hello@balabangles.com.

We’ve got you covered! Please visit our Balacize FAQ page all things Balacize.

For any other questions, please feel free to reach out to balacize@balabangles.com directly.

Select Catch at checkout. You’ll be redirected to Catch to log in or create an account. 2. To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online. 3. If you already have a Catch account, just verify your phone number and pay.

Yes! You’ll only earn money, never pay money.

If it’s your first time using Catch, you’ll get an extra $10 in store credit towards your next purchase in addition to what Bala is offering.

 Your Bala credits can only be redeemed online at [brand] and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us. You can’t earn or redeem credits on gift card purchases. Other than that, no restrictions!

Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account. If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at Bala.

Unlike other payment methods who take a cut of every transaction, Catch charges Bala only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.

LET'S BALACIZE