Free standard ground shipping will be provided on all domestic orders in the contiguous U.S.
Please note that we do not currently ship to Hawaii and Alaska or to PO Boxes.
Our shipping team is typically able to process and ship orders within 1-3 business days. All orders are shipped either DHL via USPS, FedEx SmartPost, or FedEx Ground depending on the weight of your package. We do not currently offer expedited shipping, guaranteed shipping timelines, or alternate shipping options. Orders will arrive typically within 2-7 business days, however, all mail carriers have been experiencing longer than usual delays so please allow for extra time to receive your order.
Due to the nature of our product and packaging, your order may be sent in separate shipments. If you have a question regarding this or other inquiries, please feel free to reach out to firstname.lastname@example.org.
Please note there is a narrow window of time to adjust an order after it has been placed. If you need to cancel or adjust an order, please email us at a email@example.com with “URGENT: Cancel/Adjust Order” and the order number. Depending on how far along your order is, we may be able to assist!
Your shipping rate will be calculated at checkout after you enter a valid international address for. Currency is collected in USD and an exchange rate will apply. Please note orders shipping internationally may take an additional amount of time to deliver.
Due to ongoing unrest in the area, we have currently suspended shipping to Ukraine and Russia. We are hoping for everyone’s safety and will be checking back on the matter. We hope to resume shipping to these countries as soon as we can. Please feel free to check back on this, or if you have any questions please reach out to us at firstname.lastname@example.org.
Please visit shopbala.com.au if you’re interested in shipping to Australia, New Zealand and Asia!